Shipping
How much is delivery?
There is a small additional delivery charge for all art prints, cards, and tote bags shown at checkout.
When will my order arrive?
As Julia's art prints, cards, and tote bags are made to order, we will print, pack and dispatch your products within 4 working days of receiving the order.
- Print and delivery to UK address: 5-7 working days
- Print & delivery to EU address: 10+ working days
- Print & delivery to Rest of the World: 12+ working days
Who delivers my parcel?
We use Evri and Royal Mail for delivery to UK addresses and some international services (dependent on parcel weight). We use the Royal Mail Postal Service for other international delivery services, which partner up with your country's national postal provider.
How do I know when my parcel has been shipped?
You will receive an email from us referencing your order number and the tracking details for the consignment. It usually takes about 2 days from receipt of email to delivery.
What will my parcel look like?
Julia's art prints and cards artworks are packaged in strong, cardboard cylindrical tubes and hardback envelopes. Framed prints are wrapped in bubble wrap and packed in a strong cardboard wrapper. Tote bags are packaged in recyclable bags. All packaging will carry Julia's branding.
What can I do if I haven't received my order yet?
Please check the tracking information sent via email. Alternatively, allow up to 2 additional days after the stated delivery time. If you have not received your order please email info@juliagash.co.uk, quoting your order number.
What should I do if my art print has arrived damaged?
We do take care in packing Julia's art prints, cards, and tote bags, but occasionally damage may occur in transit. Please email info@juliagash.co.uk if your order is delivered damaged, attaching 3 photos showing the problem. We will respond within 24 hours of receipt of email.