Help Center

How do I place an order?

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 4 business days.

Can I change my order once I have placed it?

If you email us quickly after you have placed your order then it may be possible to make a change to the order but this depends on whether we have gone to print.  If you need to change your address and we haven't already sent your order, then we are happy to do this without charge.

Can I speak to someone about my order?

Team Julia is always happy to guide you at any step! If you have an urgent question then you can email us or call on: (0)23 9213 2184 between GMT 09:00 to 17:00, Mon-Fri.

I cannot see the location that I would like to have as an art print. Can Julia create it for me?

Most of Julia's artworks are created to commission by retailers around the world who then sell them as other products such as tote bags, mugs and stationery items in their gift shops. Julia has created over a thousand artworks so it may be possible that one exists in her archive that isn't currently available on her online shop. Julia often gets asked to create artworks of popular locations so please email us with your request and it may make it into her design schedule and into her online shop!  Simply contact us with the name of the location that you would like Julia to draw and the reason why, and we will let you know if it's possible or not.

Can I have our names and date printed on the artwork to commemorate our wedding?

Absolutely!  Julia is able to personalise your print with your own words (up to 40 characters) printed in capital letters in Julia's beautiful handwriting at the foot of the artwork.  It costs and additional £8.00. This makes an art print extra special and is a great way to remember a special date such as a wedding or birth or an event like a graduation, new home or retirement. Simply click on the blue "Add Customisations" box on the product page and write your special message (in capital letters) in the box under "Add Personalisation". For more information click here.

Is Julia able to create an artwork to celebrate our wedding and honeymoon?

Yes she can! Julia has created artworks to commission that feature the iconic and unique story of a romance including where two people met, their engagement, wedding location and honeymoon. Special features such as pets, hobbies and anything that is personal to the couple can be included in the artwork to create a wonderful and memorable gift for just an additional £40.  Julia can likewise create an artwork to celebrate a birth or any other special event. Either customise an existing design or commission your own, unique artwork in a choice of 1 to 4 colours.

Is it possible to remove one of the icons in a design and insert Julia's drawing of our house in its place?

Yes it is! You can add a pre-drawn set of icons i.e. bride and groom, champagne flutes, baby, graduation cap and scroll, at  just £10 each. You will also have the ability to have your own, unique icon drawn by Julia and inserted into an existing illustration at an additional cost of £40. Click here for more information on customising an existing art print.

Is it possible to have the art print in a different colour palette to match my home decor?

Julia selects a colour palette for each of her artworks that reflects the character of a location. This may reflect colours in the landscape or the patriotism of a capital city.  For single orders Julia isn't able to change the colour palette. For a volume order of 50+ art prints or your own exclusive design, Julia can adapt the artwork for a corporate or retail enquiry, which includes the colour palette.  Just contact us with your trade enquiry.

What are the frames made from?

The picture frames for the Mini Art Print and the Art Print are made from a recycled polymer called Polycore.  They are environmentally friendly and therefore Julia's preference for use as an art frame. The picture frame for the Large Art Print frame is made natural wood as this is a stronger material to use for a large surface area.  The frames also have a hardboard backing, clear acrylic face and come with hooks and string for hanging.

What colours are available for the frames?

Black, white and natural are available for the Art Print and Large Art Print. Black and white frames are available for the Mini Art Print.

What sizes are the art prints?

The size of the art print is indicated on every product page, together with the composition of the paper and frame. Julia has chosen popular frame sizes so that it is easy for you to find a picture frame to fit her artworks. 

• Mini Art Print: 13 x 18cm / 5 x 7"
• Art Print: 28 x 35.5cm / 11 x 14"
• Midi Print: 30 x 40cm / 11.8 x 15.8"
• Large Art Print: 50 x 70 cm / 20 x 27.5”

I am a loyal customer, can I get a discount for my order?

If you register and sign in then returning customers will automatically get a discount applied to their orders at check out. We like to say thank you for customers who come back to us time and time again. You will automatically get a 10% discount on your second purchase and 15% discount on your third order so do remember to register and sign in when you order! 

Do you run any special offers?

Julia will choose to run special offers on her art print shop each month, which may vary dependent on the time of year, new products that she is launching etc. To find out about special offers, please subscribe to the newsletter on the customer log in page. 

I would like to place a big order for one design, do I get a discount?

If you would like to order more than 10 of 1 artwork then please contact us and we will be able to provide a discount, dependent on the quantity you wish to buy.  If you intend to resell the art prints then please let us know if this is the case and we may refer you to one of our licensees who have a wider choice of products and can undertake large volume orders.

What payment methods do you accept?

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  
• We also accept offline payments via Applepay and American Express.

Note that additional exchange fee may apply if your currency is other than GBP Sterling.

How Do I Get a Refund?

As Julia's art prints are all printed to order, we can only offer a refund or replacement if there is a quality issue with the product.  For further information please read our Refund Policy.

Where do you ship to?

• We ship both within the UK and worldwide.

How long does it take for me to get my order?

• UK address orders take 2 - 4 business days to be delivered to you and we ship within 4 business days.
• International orders take 6+ business days to be delivered via Royal Mail (links to USPS in USA) postal service, Hermes courier service or UPS courier service
• Shipping time and choice of service will vary depending on size and weight of items ordered, location and other factors.  Framed prints take 2 - 3 days longer than unframed prints.

How much does it cost to ship my order?

• The cost of shipping depends on the size of the item ordered and location. Full price will be displayed at checkout and you can have a quick check of the price in advance on the product information for each art print.

Will it be possible to track my order?

• Items over £25 value are tracked free of charge.  We will email you the tracking number details for your order when we confirm that it has been fulfilled and is on its way to you.