Help Center

How do I place an order?

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 4 business days.

Can I change my order once I have placed it?

If you email us quickly after you have placed your order then it may be possible to make a change to the order but this depends on whether we have gone to print.  If you need to change your address and we haven't already sent your order, then we are happy to do this without charge.

Can I speak to someone about my order?

Team Julia is always happy to guide you at any step! If you have an urgent question then you can email us or call on: 01395 200542 between GMT 09:00 to 17:00, Mon-Fri.

What payment methods do you accept?

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  
• We also accept offline payments via Applepay and American Express.

Note that additional exchange fee may apply if your currency is other than GBP Sterling.

Where do you ship to?

• We ship both within the UK and worldwide.

How long does it take for me to get my order?

• UK address orders take 2 - 4 business days to be delivered to you and we ship within 4 business days.
• International orders take 6+ business days to be delivered via Royal Mail (links to USPS in USA) postal service, Hermes courier service or UPS courier service
• Shipping time and choice of service will vary depending on size and weight of items ordered, location and other factors.  Framed prints take 2 - 3 days longer than unframed prints.

How much does it cost to ship my order?

• The cost of shipping depends on the size of the item ordered and location. Full price will be displayed at checkout and you can have a quick check of the price in advance on the product information for each art print.

Will it be possible to track my order?

• Items over £25 value are tracked free of charge.  We will email you the tracking number details for your order when we confirm that it has been fulfilled and is on its way to you.

How Do I Get a Refund?

As Julia's art prints are all printed to order, we can only offer a refund or replacement if there is a quality issue with the product.  For further information please read our Refund Policy.